Answer customer questions sent to your Telegram bot with your business information
If customers ask about your products, service terms or opening hours on Telegram, give your GAIAI agent the right information and working rules. It can reply using that information in private chats with your business-owned bot.
Example
Illustrative customer question
“Do you deliver on Saturdays?”
If your sources contain current delivery days, the agent can answer from them. Without that information, it should not promise a specific date.
This is an illustrative example, not an actual conversation.
- Customers send private messages to your business-owned Telegram bot.
- You define the information, task and working rules the agent can use.
- You manage the bot connection and agent status in the console.
How do you prepare a Telegram agent?
- 01
Prepare answer sources
Keep product, service and opening information current. Decide which questions the agent should handle and when it must avoid a firm commitment.
- 02
Verify your Telegram account
Follow the console steps to verify that you own your Telegram account. Then continue with bot setup.
- 03
Verify bot ownership
Create your business bot through Telegram's BotFather and complete the ownership checks in the console.
- 04
Review rules and activate
Review the agent's task and rules in its separate Google Chat management Space. Check the connection and information sources before activating the agent.
What to know before you start
- This use case covers private Telegram messages to your business-owned bot. It does not cover group chats or messages to your personal Telegram account.
- Setup includes Telegram account and bot ownership checks. Bot creation, connection and activation are separate steps.
- The agent replies within its task and the sources you allow it to use. Missing or outdated information can affect replies; review important pricing and delivery commitments.
Common questions about the Telegram agent
Where do customers send messages?
Customers send private messages to your business-owned Telegram bot. The agent handles that private conversation; group chats and your personal inbox are outside this flow.
What do I need to connect my bot?
You first verify ownership of the Telegram account and bot. The console guides you through connection and activation.
What does the agent use to answer?
It draws on the business information, working rules and sources you give it access to. Keep those sources current and define the scope of its replies.
Does someone approve every customer reply?
Do not assume separate human approval for each reply. Set the agent's task and permissions in advance, and review replies involving prices, delivery or commitments.
Define the right scope for your Telegram conversations
Tell us which questions your bot should handle and what information it should use. We can review the setup steps and suitable scope with you.
Talk to our team