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WhatsApp and Instagram agents work in customer conversations. In Google Chat, your team works directly with an agent and uses separate management Spaces to prepare and manage customer channel agents.
Your team works directly with an agent in Google Chat Space. In separate management Spaces for customer channels, the team prepares knowledge and working rules.
Team work · Google Chat
Your operations team can ask the agent in Google Chat to summarize a business document or draft a new one. Connect the sources and grant the necessary tool access first.
See how it worksCustomer question · WhatsApp
For sales teams handling product questions, the agent uses prepared product information to answer a customer asking about options on WhatsApp. Connect WhatsApp and make the product source accessible first.
See how it worksCustomer question · Instagram
For businesses handling service or delivery questions on Instagram, the agent forms a reply from the terms you have prepared. Connect the account and prepare the information and working rules first.
See how it worksPrivate message · Telegram
Your Telegram bot can answer questions in private messages using your business information. Setup requires bot ownership and connection checks.
See how it worksEach channel has different connection and permission steps. Check the connection and information in the console before activating the agent.
The Google Chat agent works directly with your team. Separate management Spaces for WhatsApp and Instagram agents are where you prepare their information and working rules.
WhatsApp and Instagram agents handle customer conversations. Your team works directly with an agent in Google Chat; separate Google Chat management Spaces are where you prepare customer agents’ information and working rules.
No. QR pairing establishes a WhatsApp Web session through open-wa; it is not the official WhatsApp Business Cloud API connection.
Connection termsDo not assume a separate human approval step for each action. Within its defined task and tool permissions, an agent can send messages, create documents or update records. Check important commitments and results.
Security and controlAn operations team needs a summary of a business document or a new draft. They give the agent a task in Google Chat; it prepares a summary or draft from sources it can access.
Before you start: Prepare sources in connected Drive storage and grant the necessary reading and document tool access.
A team wants to add information to an existing work table. The agent can work with permitted fields in that table under a task defined in advance.
Before you start: Define the task, table, and permissions first; review the result in your own workflow.
Google Workspace tools work within the permissions of your connected account and workspace.
Sign in with your Google account, then choose a channel in the console and complete its connection steps.
