Keep up with customer questions on Instagram
Customers ask about your services, delivery terms and how you work in Instagram messages. Give your GAIAI agent your business information and working rules so it can reply to DMs on an eligible connected account.
Example
Example conversation · based on information you provide
“Can I learn what's included before booking an appointment?”
Of course. Tell me which service you're interested in, and I can explain the scope and terms we've shared.
This is an illustrative example, not an actual conversation.
- Customers message your Instagram account, and the conversation stays on Instagram.
- The agent uses the service details and answers you have prepared.
- Your team prepares and manages the agent in a separate Google Chat management Space.
How do you set up the Instagram agent?
- 01
Connect your account
Sign in with Instagram. Your account must be eligible, and you need to grant messaging access for the connection to work.
- 02
Share your business knowledge
Prepare your service details, common answers and working rules in the Google Chat management Space for this agent.
- 03
Keep an eye on conversations
Customers talk to the agent in Instagram DMs. Keep information about prices, delivery and commitments up to date, and review important outcomes.
What to know before you start
- This page covers customer conversations in Instagram DMs. It makes no feature promise for comments or Stories.
- The connection depends on an eligible Instagram account, your messaging permissions and the availability of Meta's service.
- The Google Chat management Space is where you prepare the agent's knowledge and rules; customer conversations remain on Instagram.
Common questions
Can I connect any Instagram account?
You need an eligible business account and messaging access. Account eligibility is checked during connection.
What does the agent know about my business?
It works with the business profile, working rules and information you allow it to access. Missing or outdated information can affect its answers.
Does a person approve every reply?
Do not assume a separate approval step for every message. The agent works within the task and permissions you define. Your team should review important commitments and outcomes.
Does it reply to comments or Stories too?
This page covers DMs sent to a connected account. We make no feature promise here for comments or Stories.
Set up an agent for your Instagram messages
Let's look at the questions your customers ask and whether your account meets the connection requirements.
Talk to our team