Agents that put your business knowledge to work

GAIAI and GAIAI Agents

GAIAI is a brand built to make AI useful in everyday business work. GAIAI Agents is its agent product, bringing together your business information, working rules and the tasks you assign.

You can ask an agent to answer customer questions, prepare documents for your team or record specified information in an existing spreadsheet. You define its work, information sources and available tools.

Work in the channels your customers use

A sales team receiving product questions on WhatsApp can prepare product documents and response rules, then use its agent to handle those questions. The agent uses the shared sources; keeping records requires a defined task and an existing spreadsheet.

A business that repeatedly explains its services in Instagram messages can give its agent service information, FAQs and rules for referring questions to the team. This needs an eligible Instagram account and messaging access. Customer conversations take place on Instagram; the agent is managed in a Google Chat Space.

Work with your team in Google Chat

An operations team can ask an agent in a Google Chat Space to prepare a work summary from existing documents. The team identifies the files and expected output; the agent uses the tools it has access to for the document task.

Here, Google Chat is the team’s place to request work directly. A WhatsApp or Instagram agent’s management Space is where you prepare that customer agent’s information and rules. The same application serves these two distinct purposes.

Prepare the information your agent needs

Sign in to the console with Google and choose where your agent will work. Connect WhatsApp by scanning a QR code, or Instagram by signing in to your account. Use the Google Chat management Space created for your customer agent to set its business profile and working rules.

Prepare the documents it should use for products, prices, FAQs and policies. For CRM or other record-keeping tasks, specify the existing spreadsheet, the fields to record and when the agent should make an entry, then grant the relevant tool access. You choose when to activate the agent after preparation.

You define the scope of the work

Update the agent’s task and information sources as your business changes. When a price changes, for example, update the relevant source and check customer commitments and important action results. AI responses can be incomplete or incorrect.

Pausing an agent, disconnecting a phone and deleting account data are separate actions. The console’s operating preference, connection status and delivery information help you follow those distinctions.