Give GAIAI Agents your business information and define the work they should take on. Let them answer customer questions and handle everyday tasks such as preparing documents and updating records for your team.
Talk with customers on WhatsApp and Instagram. Work directly with your team in Google Chat, and manage customer agents in separate Spaces.
GAIAI Agent
Example store information
Our product information lists navy and gray. I can share the details of each option if you’d like.
Your team works directly with an agent in Google Chat Space. In separate management Spaces for customer channels, the team prepares knowledge and working rules.
Team work · Google Chat
Your operations team can ask the agent in Google Chat to summarize a business document or draft a new one. Connect the sources and grant the necessary tool access first.
See how it worksThe team works directly with the agent in Google Chat
Customer question · WhatsApp
For sales teams handling product questions, the agent uses prepared product information to answer a customer asking about options on WhatsApp. Connect WhatsApp and make the product source accessible first.
See how it worksTalks with customers on WhatsApp
Customer question · Instagram
For businesses handling service or delivery questions on Instagram, the agent forms a reply from the terms you have prepared. Connect the account and prepare the information and working rules first.
See how it worksThe customer conversation happens on Instagram
Private message · Telegram
Your Telegram bot can answer questions in private messages using your business information. Setup requires bot ownership and connection checks.
See how it worksThe conversation happens in your bot's private chat
Each channel has different connection and permission steps. Check the connection and information in the console before activating the agent.
Prepare your business documents in connected Drive storage, then define the agent’s tasks and working rules. Work with Google tools stays within your account’s access and the permissions you grant the agent.
Organize the sources you use for products, common questions, and work documents in connected Drive storage. The agent can draw on information it can access when needed.
Define the agent’s task, working rules, and tool permissions. Work on an existing record table is possible when you have defined that task and granted the necessary access.
Sign in to the console with your Google account. Choose the agent’s channel and task, prepare the business information it needs, and check the connection. Activate a customer channel agent when you are ready.
